Frequently Asked Questions

How long is a typical service call?

It depends on the nature of the problem, typically 30 minutes to 2 hours but it could be longer depending how much work needs to be done. Our Price Lock Guarantee ensures you will only be charged for a maximum of 4 hours labor provided the computer has a broadband internet connection for downloading updates and definitions. If you have a slower dial-up or DSL connection, JML Technologies reserves the right to increase cap to compensate for the extra time.

Is there a minimum service charge?

Yes, we charge a minimum of 1 - 2 hours for On-Site computer support depending on location.

Can I get support on weekends?

Yes, normal rates apply, except for holiday weekends. Service charges are doubled on holiday weekends.

Will I be given an arrival window?

We make every effort to arrive as close to the appointment time as possible.  If we are running behind, we will call.

Does JML Technologies stand by it's work?

Yes. You can read our guarantee here.